At FurPetsFection, we want you and your pet to be 100% satisfied with your purchase. If, for any reason, you are not completely happy, we offer a simple and hassle-free return policy that complies with U.S. laws.
Return Period:
- 30 days: You have up to 30 calendar days from the delivery date to return or exchange any product. After this period, unfortunately, we will no longer be able to offer refunds or exchanges.
Return Conditions:
- Product in its original condition: The item must be unused, undamaged, and in its original packaging. Products that show signs of use, damage from misuse, or are incomplete will not be accepted for return.
- Non-returnable items: Custom products, limited edition items, or hygiene-related products (such as beds, blankets, or pet clothing that have already been used) are not eligible for return.
Return Process:
- Contact us: Send an email to support@furpetsfection.com with your order number and reason for the return.
- Wait for confirmation: Our customer service team will respond within 48 business hours with detailed instructions on how to proceed.
- Shipping the product: After confirmation, send the product back within 14 days of the return request. Return shipping costs are the customer's responsibility, except in cases of manufacturing defects or incorrect shipment.
Refunds:
- Refund processing: Once we receive and inspect your return, we will send you an email notifying you of the approval or rejection of your refund.
- Refund method: If approved, the refund will be automatically applied to your original method of payment within 7 to 10 business days.
- Sale items: Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges:
- We offer exchanges for defective or damaged products. If you need to exchange an item for the same product or a different size, please email us at support@furpetsfection.com.
Shipping Issues or Defects:
If your product arrives defective or was incorrectly shipped, please contact us immediately so we can resolve the issue at no additional cost to you.
Thank you for choosing FurPetsFection! We are here to assist you with any questions you may have.
Contact: Email: support@furpetsfection.com